International Hospitality and Service Management, M.A. / M.S. in Netherlands

NHL Stenden University of Applied Sciences

Study in:Netherlands
Deadline: 31 May 2019


The 14-month master program in International Hospitality and Service Management from NHL Stenden University of Applied Sciences introduces you to key concepts such as service, hospitality, service concepts and customer satisfaction, as well as covering areas as diverse as sustainability, entrepreneurship, globalisation and working with multicultural teams.

You will be trained as a specialist in these areas over a 14-month period, taking four ten-week modules. Additionally, you can acquire real-life work experience during your studies at the Stenden Hotel, a 4-star property owned and operated by Stenden Hotel Management School and used as a training venue for its students.


A master’s degree (MA) in International Hospitality and Service Management prepares you for a successful career in the service or hospitality industry. The hospitality industry is undergoing constant change, not least driven by shifting customer demands. These changes add to the complexity of the role of hospitality manager, and as a highly skilled graduate of this course you will be in high demand at a variety of companies all over the world.

Strategic job

As a hospitality and service management professional, you will have an interesting job in a dynamic and exciting industry. You will be trained for a strategic management position, managing all aspects of the services provided. You will help develop the organisational structure, strategies, processes and corporate culture from the customer’s perspective.

Program Structure

Courses included:

  • Principles of Hospitality & Service Management
  • Service Performance Improvements
  • Sustainable Value Creation in the Hospitality Industry
  • Strategic Human Resource Management
  • Financial Decision Making

Academic Requirements

  • You require a bachelor’s degree to be admitted to International Hospitality and Service Management or International Leisure and Tourism Studies.
  •  Your application will be assessed on individual merits.
  • A personal interview is part of the application process.

Detailed Program Facts

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